Shipping & Returns

Shipping

Seller ships all products by motor freight. Fixed shipping charges apply and are based upon delivery to a loading dock. If a lift gate is required, you must request the service at the time of order. Additional charges will apply.

Seller can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. If you select a delivery location outside of Europe, you will be contacted with regard to shipping arrangements and charges. Contact Paper folding Machine Customer Service by mail: info[at]paperfoldmachine.com if you need additional information about international shipping or shipping outside EU.

Returns Policy

You may return most new, unopened items or well repacked in the original packaging, within 30 days of delivery for a full refund, less shipping costs. You will need to ship the returned items via prepaid freight. If you need to return an item, please Contact Paper folding Machine Customer Service by mail: info[at]paperfoldmachine.com . You will need your order number and details about the product you’d like to return. We will respond promptly with a Return Authorization Number and instructions on how to return your order. All returns must be approved in advance by Seller. 

Warranty

PRODUCT WARRANTY OR SUPPORT SERVICES ARE DEFINED AS FOLLOWS:

Before first use of the Product we strongly recommend you to read the Warranty conditions and User / Installation manual, and follow these instructions. Failing this, the Buyer runs into risk of improper use / installation and damage of goods. For such damage the Seller bears no liability. 
Throughout the use of purchased Product it is essential that the buyer pays sufficient attention to the common rules for usage or use the Product for purposes the product is intended for. 
Another essential condition for maintaining good condition of the goods and its functionality is regular maintenance. Improper or inadequate maintenance significantly reduces the functionality and durability of the goods.

a) Warranty Services

Warranty Services will consist of all services necessary to restore non-operational product to operational status and may include, but are not limited to, diagnostic fault isolation, module repair or replacement, adjustment. Interim Warranty Services are generally available during the normal working hours of 9:00 A.M. to 5:00 P.M. local time, Monday through Friday, excluding holidays recognized by Seller . Service at other hours may be available upon request and by mutual agreement and will be charged at Seller ‘s  rates.  On site response time is usually within 1 to 2 business days from request for service.   

b) Replacement Parts

Seller will provide x-works replacement parts e required to provide Warranty Services at no additional charge to Customer, excluding shipping charges and those items designated as consumable items such as rollers, rubber pads, wheels,etc.

Seller warrants that all replacement parts will be of the same type and comparable quality as the replaced parts and such parts will be in good operating condition at the time of replacement. 

c) Telephone and E-mail Support

During the covered Warranty/Services period and during the normal working hours of 9:00 A.M. to 5:00 P.M. EU+1 Time, Monday through Friday, excluding holidays that are recognized by Seller  .

Seller will provide telephone and or email support regarding the use or operation of the covered equipment product.

d) Other Demand Services (Not Included)

Seller recognizes that the Customer’s Product Service needs may vary from time to time and may include special requirements. Seller shall endeavor to perform such other demand services, upon request at a mutually agreed upon time, at Seller ’s then current hourly rates, if in Seller ’s judgment, such services are within its capabilities, will not present labor problems, will not be hazardous, will not infringe or otherwise injure the rights of any third party, and will not violate any federal, state, or local laws, ordinances or regulations.

SERVICE LIMITATIONS

Seller shall not be obligated to provide Product Support Services for any of the reasons set forth below. However, Seller  may elect to perform these services upon Customer’s request as other demand services, which are chargeable.

a) Product Condition

It is understood that the Product covered by this Smart Warranty/ Service is in good condition on the Start Date.   Good condition is defined as proper operating condition, without any unauthorized modifications and all safety features in working condition, in accordance with product specifications.  Product not in good condition will not be accepted for Smart Warranty/Service.  In such event, necessary repairs or overhaul will be made at the then current established rates and shall be in addition to maintenance rates.  A written estimate for repair or overhaul shall be submitted to the customer for written approval prior to the work being performed.

   b) Misuse of Product

Services and parts necessitated by Customer’s failure to use the Product in a normal, ordinary and routine manner as intended and/or recommended by user documentation, including the use of consumable items not approved for use with the Product.

   c) Casualty Loss

Damage to the Product caused by accident, fire, water, lightning, wind, explosion, power source failures, or other incident or casualty causing Product damage.

PAYMENT TERMS

All fees for Warranty/Services plus applicable taxes are payable in advance. 

EXCUSABLE DELAYS

Seller shall not be liable for delays in performance caused by fire, flood, explosion, accident, unavailability of parts or materials, energy shortage, labor trouble, war, inclement weather, sabotage, law or government regulation or any other cause reasonably beyond its control.

KEY OPERATOR

The Customer is responsible for assigning and training a “key” operator for each Product, where applicable, who will be responsible for performing regular operator care and adjustments. 

NO OTHER TERMS

This Smart Warranty/Service consists of the terms set forth on this document and any additional provisions agreed upon in writing, including payment and handling terms as set forth on Seller‘s invoice, and supersedes any and all oral representations.  No terms or conditions may be included or deleted without the express written consent of Seller.

LIMITATION OF LIABILITY

No other warranty, expressed or implied, shall apply to the parts and services provided under this Smart Warranty/ Service, including any warranty of merchantability or fitness for a particular purpose, which are expressly disclaimed.  In no event will Seller be liable for any special, direct, indirect, incidental or consequential damages of any kind, including without limitations, loss of use, loss of data, loss of profits or liability to third parties, however caused; whether by negligence of Seller or otherwise.  In no event will Seller liability exceed the annual price paid by Customer for Smart Warranty/Service. 

These Warranty conditions are published by Seller: Gera srl ID: IT 03772590018, based in Italy, Strada del Cascinotto,132  ZIP 101546, Torino, (hereabove referred to as “Seller “), operating online e-shop www.paperfoldmachine.com  to determine the assumptions, conditions, requirements and proceedings between the Buyer and Seller in the event that the Buyer discovers a legitimate reason to exercise rights and liability for defects in the Product (hereinafter referred to as “Product” or “folders or trimmers”).  reason to exercise rights and liability for defects in the Product.